Shipping Policy
Welcome to our elaborate guide on shipping policies, which will help your flip flops to get to you as fast as is possible, and safely. Want to know how we handle the shipping of your products from the store straight to your home? Here is how!
Order Processing
- Quick Handling: Our estimated time to fulfil all orders is 1-2 business days from the time the order is received, failing which it is weekends or a public holidays. Orders placed at or after 12:00 PM local time will be planned for dispatch the following business day.
- Order Confirmation: Upon placing an order with us, you will receive an email confirming your order and the fact that it has been processed.
Shipping Options and Costs
Tailored Shipping for Every Order
- Customized Rates for Continental Deliveries (USA):
- Unified Fee: All domestic orders (USA) are shipped at a simple rate of $5.95.
- Timely Arrivals: Your new flip flops will be with you hardly within 3-5 business days hence fast and reliable delivery.
Global Shipping Made Simple
- One-Price Policy: One rate is $12.98 includes all international deliveries, so it is convenient to buy from anywhere in the world.
- Extended Journey Times: The products shipped to international destinations arrive within 10-20 business days depending on the processing time in custom authorities which are beyond the control of our company.
Customs and Duties
- Tax Inclusion: All prices are quoted with domestic taxes included. However, there are possible additional customs and/or taxes at the place of delivery, which are borne by the customer on an order that crosses international boundaries.
Tracking Your Order
- Shipment Notification: Also, after shipping your order, we will use email to notify you about the shipping number.
- Tracking: In order to track your order you will need to use the tracking number which is given at the site of the chosen carrier. Tracking is only available within 48hours after shipment has taken place.
Handling Shipping Issues
- Lost Packages: Lost packages should be reported to us as soon as possible so that we can help to file a shipping carrier claim.
- Damaged Items: In the event that the product you received is damaged, let us know as soon as possible with pictures for processing a fast fix.
- Stolen Packages: Make sure the delivery of the products would be made in a secure place. In no case do we take responsibility for any stolen package once has been delivered to the buyer.
Modifying Shipping Details
- Address Changes: Changes to your shipping address must be reported immediately. We provide a limited timeframe for address corrections post-order placement.
Customer Service Contact
For any inquiries or assistance with your shipping or order details, you can reach us through:
- Email: contact@nalione.com
- Phone: +1 (239) 205-3013
- Address: 3502 SE 22nd Pl, Cape Coral, FL 33904, US
We are committed to ensuring that your order arrives on time and in excellent condition. Thank you for trusting Nalione with your purchases. If you have any concerns or need further assistance, please do not hesitate to contact us.